Hyperautomation is a disciplined approach to automating as many business and IT processes as possible by orchestrating a coordinated set of technologies including robotic process automation, machine learning, process mining and low-code platforms. Rather than automating tasks in isolation, it discovers, designs and integrates end-to-end automated workflows with intelligence layered in. The goal is scalable, adaptive automation that augments human work across the enterprise.
- Hyperautomation is the coordinated application of multiple automation technologies to identify, design and automate end-to-end processes at enterprise scale. It builds on Robotic Process Automation but adds Machine Learning, Process Mining and Low Code Platform capabilities to handle judgement, variation and integration.
- As a maturation of Intelligent Automation, it shifts the unit of automation from individual tasks to whole workflows, making it a primary driver of Digital Transformation.
Overview
- Hyperautomation starts with discovery: Process Mining and task mining reveal how work actually flows and where automation opportunities lie.
- Discovered processes are then orchestrated through a layered stack combining rule-based bots, AI models and human-in-the-loop steps.
- Intelligence from Natural Language Processing and AI Agents lets automated workflows interpret documents, make decisions and adapt to exceptions.
- Orchestration coordinates the components so that automation spans systems and departments rather than stopping at silo boundaries.
Key aspects
- Discovery: data-driven identification of automatable processes.
- Augmentation: layering AI onto deterministic automation to handle ambiguity.
- Orchestration: end-to-end coordination across tools and teams.
- Governance: measurement, monitoring and continuous optimisation of automated workflows.
Applications
- Automating finance, procurement and HR operations end to end.
- Intelligent document processing for claims, invoices and contracts.
- Customer-service automation blending bots and AI agents.
- Accelerating Digital Transformation programmes across the enterprise.