The use of technology to automate complex, multi-step business processes beyond individual tasks, integrating systems and people to streamline operations. It targets end-to-end workflows rather than isolated actions.
Semantic Classification
Content
- Business process automation orchestrates the steps of a business workflow, such as procurement, onboarding, or invoicing, across multiple systems and roles. It aims to reduce manual handoffs and improve consistency and traceability.
- It often combines workflow engines, integration platforms, and robotic process automation, and is distinguished from task automation by its focus on coordinating whole processes rather than single activities.