Machine learning models specifically trained and optimized for a particular industry or narrow domain, such as customer service or finance, to outperform general-purpose models on domain-specific tasks.
Overview
- Intercom’s CEO Eoin MacCarron stated that their new customer service model, Finn, is the highest performing, fastest, and cheapest model for customer service, beating GPT-4 and Opus 4.5. (Source: Eoin MacCarron (Intercom CEO), via AI Daily Brief, 2026-08-24)
- Intercom’s Chief Product Officer Paul Adams announced a new model called Apex for Finn, claiming it has a higher resolution rate, fewer hallucinations, and is far cheaper than any other model, enabled by domain-specific proprietary evals from billions of interaction data points. (Source: Paul Adams (Intercom CPO), via AI Daily Brief, 2026-08-24)