ServiceNow is a cloud platform for IT service management and workflow automation, delivering digital workflows across IT, security and business operations.
Semantic Classification
Content
- ServiceNow provides a software-as-a-service platform centred on IT service management, including incident, problem and change management. It also offers modules for security operations, human resources and customer service.
- The platform exposes REST APIs for integration and uses a central configuration management database to model assets and their relationships. Workflows are configured to automate routine operational tasks.